Settings

You can view these settings. Ask the clinic owner or an admin to change them.

Clinic details

Shown to patients in emails and the website chat, for example in replies to emergencies. The AI only uses what you enter here.

Clinic name

Phone

Website

Address

Office hours

Email

Replies are sent from your clinic's own email address, and patient replies are read back into HeyJarvis. Nothing in your mailbox is marked read, moved or deleted, and only emails from patients are saved.

Clinic email address

Name patients see

Mailbox password

Server settings

Outgoing server (SMTP)

Port

Incoming server (IMAP)

Port

Team

Everyone who answers patient requests. Teammates sign in with their email address and a 6-digit code we email them, so there are no passwords to share.

Name

Access

Follow-ups

Every new request gets the same follow-up schedule. Each email is written for you and waits in Patient requests until someone clicks Approve & send. Timing counts from the last email the patient received.

Automatic follow-ups on

When a patient replies

The first matching rule runs. Reply types: .
Actions (comma separated): stop, pause, resume, skip:<step id>, set_status:booked, task:Call the patient, draft_reply